Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay for secure and convenient checkout.
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate changes before your order ships.
Q: How long does shipping take?
A: Standard shipping typically takes 3-7 business days within the US. Express shipping options are available at checkout for faster delivery.
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Shipping costs and delivery times vary by destination.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original condition. Please contact us to initiate a return.
Q: How do I return an item?
A: Contact our customer service team for return instructions. We'll provide you with a return label and guide you through the process.
Q: Do you offer exchanges?
A: Yes, we're happy to exchange items for different sizes or colors, subject to availability.
Q: How do I know what size to order?
A: Check our size guide on each product page for detailed measurements and fitting information.
Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced directly from authorized suppliers.
Q: Do you restock sold-out items?
A: We regularly restock popular items. Sign up for restock notifications on product pages to be notified when items are available again.
Q: How can I contact customer service?
A: You can reach us via email, phone, or live chat. Our contact information is available on our Contact page.
Q: What are your customer service hours?
A: Our customer service team is available Monday-Friday, 9 AM - 6 PM CST. We respond to emails within 24 hours.
Have a question that's not answered here? Don't hesitate to contact us - we're here to help!