Refund Policy
At Veloura, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for returns and refunds.
Return Window
You may return items within 30 days of the original purchase date for a full refund. Items returned after 30 days may be subject to a restocking fee or store credit only.
Condition Requirements
To be eligible for a return, items must be:
- In original, unused condition
- In original packaging with all tags attached
- Free from damage, stains, or alterations
- Accompanied by proof of purchase (receipt or order confirmation)
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Items marked as final sale
- Gift cards
- Digital products or downloads
How to Return
To initiate a return:
- Contact our customer service team at [veloura.com] within the return window
- Provide your order number and reason for return
- We'll provide you with return instructions and a prepaid shipping label (if applicable)
- Package items securely and ship using the provided label
Refund Processing
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- You'll receive an email confirmation when your refund is processed
- Please allow 3-10 business days for the refund to appear on your statement
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Exchanges follow the same return process - simply indicate your preferred replacement when contacting us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your-email@veloura.com] with photos of the issue. We'll arrange for a replacement or full refund at no cost to you.
International Returns
International customers are responsible for return shipping costs unless the item was damaged or defective. Customs fees and duties are non-refundable.
Contact Us
If you have questions about our refund policy or need assistance with a return, please contact us:
- Email: velourasupply@gmail.com
- Hours: Monday-Friday, 9 AM - 6 PM CST
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This policy was last updated on 08/25/2025. We reserve the right to modify this policy at any time.
